Shipping and Payment
FAST DELIVERY
SELF-DELIVERY FROM SHOWROOM
We are always happy to welcome you in our store at:
Kiev, st. Kirillovskaya 160 (see on the map).
You can measure your favorite costume, accessory, as well as pay for it on the spot.
Warn about your visit so that the product you are interested in is available at the office.
DELIVERY IN UKRAINE
Delivery in Ukraine is carried out by the courier service "Nova Poshta".
Delivery cost - according to the tariffs of the operator.
Orders more than 3000 UAH - get FREE DELIVERY! (100% pre-payment)
Delivery times are from 1 to 3 days.
Sending the same day when ordering before 16:00, the next day when ordering after 16:00.
In the event of a rejection of the goods (except in the event of a defect), the client pays the shipping cost to both sides.
We ask you to inspect the order at the department, since your signature on the document of the transport company "Nova Poshta" indicates that the goods have been examined and accepted by you.
DELIVERY ACROSS KIEV
We deliver goods in Kiev. Schedule of couriers: from 10:00 to 18:00 (Monday - Friday).
Delivery cost - 200 UAH.
Orders more than 3000 UAH - get FREE DELIVERY! (100% pre-payment)
Delivery time is on the same day when ordering before 16:00, the next day when ordering after 16:00.
In case of rejection of the goods (except in the case of defective products), the customer pays the shipping cost.
In November and December, delivery is carried out at carrier rates by courier services (the next day) or taxi service (day to day).
WORLDWIDE SHIPPING
- Standard Post
Delivery is carried out by the Ukrposhta mail service sending Air. Delivery time from 10 to 25 days.
Delivery cost - calculated individually depending on the weight of the purchase. Price from $ 30 for the first suit, when ordering two or more iteams - the price will be higher.
- Express Post
Delivery is carried out by courier service "DHL", "ARAMEX", "EMS" sending Air. Delivery time from 3 to 10 days.
Delivery cost - calculated individually depending on the weight of the purchase. Price from $ 80 for the first suit, when ordering two or more - the price is less.
Sending goods is carried out only with 100% prepayment through the site or other payment systems.
We are responsible for the parcel, track its movement until the customer receives the goods.
After sending the parcel, we provide a tracking number to track your order.
SECURE PAYMENT
You can pay for the order using one of the following methods:
CASH PAYMENT
You can always pay in cash to the courier, when ordering delivery in Kiev, or in our office at:
Kiev, st. Kirillovskaya 160 (see on the map).
CASH PAYMENT ON NOVA POSHTA
You can pay for the order at the offices of Nova Poshta at the time of receipt of the parcel. At the stage of placing the order, select the payment method "Payment upon receipt".
The cost of the cash on delivery service is 20 UAH + 2% of the transfer amount (Nova Poshta commission).
To avoid such a commission, we recommend that you pay for the goods “Online payment by credit card” or payment on a Mono Bank card.
BANK TRANSFER (for legal entities) or SWIFT payment
We work with budget organizations, legal. and physical persons by bank transfer, we provide all the necessary documents. At the stage of placing the order, select the payment method "Payment upon receipt". After placing your order, our manager will contact you to clarify details on the account and the contract.
We send original documents with wet stamps for payment. Your accountant will be able to pay the bill at any convenient bank branch.
BANK CARD (Visa/Mastercard)
At the stage of placing an order, select the payment method "Online payment by credit card", check the User Agreement box and click the "Continue" button. Enter:
- card number
- card expiry date
- CUV2/CVC code
After that, the page displays information about the status of payment. Online payment takes place on a page protected by security certificates.
If the amount of your order is less than 2500 UAH, you pay shipping costs separately.
Upon receipt of funds to the company's current account, the company manager will contact the client personally to confirm a successful transaction.
Payment Errors
There are several reasons why a payment might not go through. The first and most frequent is that the card data is entered incorrectly. Try the operation again.
If the payment was not made again, please contact your bank. Perhaps the card does not have enough funds or it is not intended for payments on the Internet, or it is limited for transactions by the bank’s security service. It is necessary to remove restrictions for online payment (Payment on the Internet) and repeat the payment operation through the site again.
FAQ:
After placing an order
Our manager will contact you to confirm the order and discuss the details of delivery and payment. You can also ask the operator any question regarding your purchase. Delivery is carried out at a convenient time for you, by prior agreement.
Free fitting is possible
In the central show room of customer service.
Upon delivery to your address (home, office, Nova Poshta branch).
When will the money be debited from my account?
If you pay by credit card or money transfer, payment occurs at the time of purchase. If you use a credit card, funds are debited as soon as the order is ready for delivery. However, your bank may also deduct the amount due at the time of purchase.
Is my data guaranteed?
We guarantee the complete security of your personal data. If you have questions, please read the ELKA Privacy Policy.